1. Overview

At NONC EXPRESS LLC, we strive to deliver high-quality services that meet our clients' expectations. This Refund Policy outlines our commitment to fair and transparent refund practices.

This policy applies to all services provided by NONC EXPRESS LLC, including but not limited to:

• Web development and design
• Mobile application development
• Digital marketing services
• UI/UX design
• Consulting services

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Project Cancellation: If a project is cancelled by the client before work begins, a full refund of any deposits or payments made will be issued.
• Service Not Provided: If services are not delivered as described in the agreed contract or proposal.
• Technical Issues: If technical problems prevent the delivery of services and cannot be resolved within a reasonable timeframe.
• Double Payment: If a client is charged twice for the same service.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work has commenced and significant progress has been made on the project.
• Client requests changes to the project scope after work has begun.
• Services have been delivered and accepted by the client.
• Disagreement with design choices or deliverables that meet the agreed specifications.
• Delays caused by client-side factors (late feedback, missing information, etc.).

4. Refund Timeline

Refund requests must be submitted within 14 days of the service delivery date or payment date, whichever is earlier. Requests submitted after this period will not be considered.

Once a refund request is approved, refunds will be processed within 5-10 business days and will be credited to the original payment method.

5. Refund Process

To request a refund, please contact us at info@noncexpress.com with the following information:

• Your full name and contact information
• Project name or reference number
• Date of payment
• Amount to be refunded
• Detailed explanation of why you are requesting a refund
• Any relevant documentation or evidence

Our team will review your request and respond within 2-3 business days.

6. Partial Refunds

In cases where partial services have been delivered, a partial refund may be issued based on the work completed. The refund amount will be calculated as:

A detailed breakdown of work completed will be provided upon request.

7. Stripe Payment Processing

When payments are processed through Stripe:

• Refunds are processed through the Stripe dashboard.
• Stripe charges a fee of 0.25-0.50€ per refund transaction.
• The refund amount will be the full amount paid, minus any Stripe fees.
• Refunds typically appear on the client's statement within 5-10 business days.

8. Dispute Resolution

If a refund dispute cannot be resolved through direct communication, the parties agree to mediate through a neutral third party. If mediation is unsuccessful, disputes will be resolved in the courts of South Carolina, USA, governed by US law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact: