1. Overview
This Cancellation Policy outlines the procedures and conditions for cancelling services with NONC EXPRESS LLC. We understand that circumstances may change, and we aim to provide clear guidelines for service cancellations.
2. Cancellation by Client
Clients may cancel services at any time by providing written notice. The cancellation notice should include:
- Client name and contact information
- Service or project name
- Effective date of cancellation
- Reason for cancellation (optional but helpful)
Cancellation notices can be sent via email to info@noncexpress.com or through our contact form.
3. Cancellation Timeline and Fees
The following cancellation fees apply based on when the cancellation is received:
| Time Before Cancellation | Cancellation Fee |
|---|---|
| More than 14 days before project start | No fee (full refund of deposits) |
| 7-14 days before project start | 25% of total project cost |
| 3-6 days before project start | 50% of total project cost |
| Less than 3 days before project start | 75% of total project cost |
| After project has commenced | Work completed + 25% administrative fee |
For ongoing service contracts (monthly retainers), cancellation requires 30 days written notice. The final month will be billed proportionally based on days used.
4. Cancellation by CRDev Solutions
NONC EXPRESS LLC reserves the right to cancel services in the following circumstances:
- Non-payment of invoices after 14 days of due date.
- Breach of terms by the client.
- Unethical or illegal use of services.
- Force majeure events beyond our control.
In such cases, clients will receive 14 days written notice before cancellation, unless the situation requires immediate termination (e.g., illegal activity).
5. Refund Processing
When a cancellation results in a refund:
- Refunds will be processed within 5-10 business days.
- Refunds will be issued to the original payment method.
- Any applicable transaction fees will be deducted from the refund amount.
- A detailed breakdown of the refund calculation will be provided.
6. Intellectual Property Rights
Upon cancellation:
- Any completed work will be delivered to the client.
- Client retains ownership of completed deliverables upon full payment.
- NONC EXPRESS LLC retains the right to display completed work in our portfolio unless otherwise agreed.
- Any pre-existing materials remain our exclusive property.
7. Data Handling After Cancellation
After service cancellation:
- Client data will be retained for 30 days for potential refund processing and record-keeping.
- After 30 days, client data will be securely deleted unless legal requirements mandate longer retention.
- Client can request immediate data deletion by contacting us.
8. Dispute Resolution
If a cancellation dispute arises, the parties agree to attempt resolution through:
- Direct negotiation between parties.
- Mediation through a neutral third party.
- Legal proceedings in South Carolina, USA, if mediation fails.
5. Refund Processing
When a cancellation results in a refund:
- Refunds will be processed within 5-10 business days.
- Refunds will be issued to the original payment method.
- Any applicable Stripe transaction fees will be deducted from the refund amount.
- A detailed breakdown of the refund calculation will be provided.
6. Intellectual Property Rights
Upon cancellation:
- Any completed work will be delivered to the client.
- Client retains ownership of completed deliverables upon full payment.
- CRDev Solutions retains the right to display completed work in our portfolio unless otherwise agreed.
- Any pre-existing materials remain our exclusive property.
7. Data Handling After Cancellation
After service cancellation:
- Client data will be retained for 30 days for potential refund processing and record-keeping.
- After 30 days, client data will be securely deleted unless legal requirements mandate longer retention.
- Client can request immediate data deletion by contacting us.
8. Dispute Resolution
If a cancellation dispute arises, the parties agree to attempt resolution through:
- Direct negotiation between parties.
- Mediation through a neutral third party.
- Legal proceedings in Valencia, Spain, if mediation fails.
9. Changes to This Policy
We reserve the right to modify this Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new policy.
10. Contact Information
For questions about this Cancellation Policy or to request cancellation, please contact:
Address: 20750 Whyte Hardee Blvd Unit A7, Hardeville, SC 29927
Phone: +1 (843) 240-4862
Email: info@noncexpress.com